Last Updated: 24/03/2025
Refund and Returns Policy
At i.collection, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, please review our refund and returns policy below.
1. ReturnsWe accept returns on most items within 15 days from the date of delivery. To be eligible for a return:
The item must be in its original, unused, and unwashed condition.The item must be returned with all tags and packaging.Proof of purchase (receipt or order number) is required to process the return.To initiate a return, please follow these steps: 1. Contact our customer service team at idotcollection84@gmail.com with your order number and the item(s) you wish to return. 2. Our team will guide you through the return process and provide a return authorization.
2. RefundsOnce we receive your returned item, we will process your refund. Please allow up to 7 business days for your refund to be credited back to your original payment method. Shipping charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to a defective or damaged item.3. Damaged or Defective ItemsPlease contact us immediately at idotcollection84@gmail.com, if you receive a damaged or defective item. We will assist you in returning the damaged item and provide a full refund or replacement, depending on your preference.
4. ExchangesWe do not offer direct exchanges at this time. If you would like a different size, color, or item, please return the original item and place a new order for the item you would like.
5. Sale ItemsYou can only refund or return sale or discounted items in accordance with the terms specified above.
6. How to Contact UsIf you have any questions about our refund and returns policy or need assistance, feel free to contact us:
Email: idotcollection84@gmail.comPhone: [03068606963]7. Updates to This PolicyWe reserve the right to update or change our refund and return policy at any time. We will reflect any updates on this page, and we will note the effective date above.Thank you for shopping with i.collection!
